We have all heard the stories about businesses struggling to stay viable as we deal with the current economic slump. A topic that has been of particular interest to many of our existing and prospective customers in recent months has therefore been cost reduction. While the Identity Management space covers a lot of ground, one particular area that can have a big impact on cost is Password Self Service.
The way to solve this problem is to implement a mechanism for Password Self Service that puts the onus of responsibility for changing forgotten passwords on the user thus allowing for fewer IT staff to manage the environment. There are numerous approaches to this challenge such as web based kiosks, telephone interactive voice response systems, and modified client systems on the user’s PC that can facilitate the changes without ever having to involve IT in the password reset process.
Implementation of a Password Self Service system alone can save an organization hundreds or even thousands of calls per month thus saving substantial dollars in operating costs. Combine this solution with other identity related solutions and the savings can grow substantially higher.
If you have been contemplating the implementation of a Password Self Service system or perhaps need to extend an already existing solution, call Identity Automation today and we can help you find a cost effective, right sized solution to meet your needs.
Contact us for more information.
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