Identity Automation, a fast-growing identity management software provider, is thrilled to be included in the 2015 Gartner Magic Quadrant for Identity Governance and Administration, which cited its outstanding customer support. The 2015 Magic Quadrant for IGA, which is dedicated to providing qualitative analysis of market trends and top performers, was released last week.
When describing Identity Automation and its customers, Gartner noted that Identity Automation customer satisfaction rates were among the highest of all vendors surveyed. The report also includes information Gartner gathered independently from real Identity Automation customers, who commented on Identity Automation’s strong level of support, ease of use, and flexibility.
Identity Automation CEO James Litton was pleased to see the company’s prioritization of customer service recognized by Gartner Inc. “We’re excited to be included in the 2015 Gartner Magic Quadrant for IGA. I am extremely pleased that Gartner highlighted our customer satisfaction rates, which continue to be among the highest in the industry.”
As an example of the many accolades their support staff receives from happy customers — messages that Litton likes to share company-wide to remind everyone why they continue to have success in the industry — Litton shared this message from Ryan Mayes, System Engineer for the Coppell School District in Texas: “Support Specialist Justin Seiser took better ownership of this issue than I did. After he found an alternative solution for the problem I was experiencing, I was ready to close the ticket. Justin didn't give up, and came back the next day with a solution to the original issue.” Mayes went on to say “Of all the vendors I deal with, Identity Automation is the best of the best on support!”
Litton, who has more than 25 years experience in leading enterprise technology software and systems, also stressed that Identity Automation’s dedication to supporting its loyal customers and remaining flexible in meeting their unique needs would continue full-stride. “Outstanding customer service and support has always been one of our key priorities and will continue to be so in the future.”
About Identity Automation:
Headquartered in Houston, TX, and with additional offices in San Francisco, CA, Identity Automation has focused on intelligently automating provisioning, access, and account management for its customers since 2004. The company’s mission is to securely put control of crucial identity-management tools in the hands of the users who need it most — employees and managers. RapidIdentity software is designed to be intuitive, lightning-fast, easy to install, and easier to use — for everybody (not just advanced IT technicians).
Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner's research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.
Contact:
Josh Orum
Identity Automation
877.221.8401
jorum@identityautomation.com
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