As we have the privilege of talking to customers about their Identity Management needs, one of the requests that comes up over and over again is around the delegation of Account Management.
There are many use cases where delegation makes sense. One that we run into daily is the need for teachers to be able to unlock accounts or reset passwords for students. Allowing this capability to flow to the teacher level greatly improves user experience, ensures immediate resolution to the user’s problem while freeing IT up to focus on more strategic initiatives.
Another use case is giving managers the ability to reset passwords for employees. Just like the example above, delegating this responsibility improves user experience while shifting the responsibility to those closest to the challenge.
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