The way to solve this problem is to implement a mechanism for Password Self Service that puts the onus of responsibility for changing forgotten passwords on the user thus allowing for fewer IT staff to manage the environment. There are numerous approaches to this challenge such as web based kiosks, telephone interactive voice response systems, and modified client systems on the user’s PC that can facilitate the changes without ever having to involve IT in the password reset process.
Implementation of a Password Self Service system alone can save an organization hundreds or even thousands of calls per month thus saving substantial dollars in operating costs. Combine this solution with other identity related solutions and the savings can grow substantially higher.
If you have been contemplating the implementation of a Password Self Service system or perhaps need to extend an already existing solution, call Identity Automation today and we can help you find a cost effective, right sized solution to meet your needs.
Contact us for more information.