As we have the privilege of talking to customers about their Identity Management needs, one of the requests that comes up over and over again is around the delegation of Account Management.
We work with organizations every day that consume a number of their services from “the cloud”. For many commercial and government customers these are services like Google Apps or Zendesk. For education customers, we see a lot of Live@EDU, Google Apps and Raptor V-Soft but the list of service providers is endless.
Taking on a new solution, even one designed to lower costs, manage growing complexities, and mitigate ongoing risks, always carries a cost of ownership. This is seen in software maintenance costs, often times an increased server footprint, and even in continued staff training and keeping their skill sets current on the technology. More and more, we have to look beyond the benefit of the solution to the organization, and weigh carefully the total costs of owning the solution.
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